WestJet Christmas Miracle

Written By Anthony Lambatos

I am enjoying some time off this week, and I hope you are able to celebrate with friends and family as 2023 comes to an end. Instead of a traditional MIBE Message, I want to share a video with you that I first saw a few years ago and it popped up again this holiday season during a presentation I attended.

Ten years ago, WestJet Airlines in Canada pulled off a “Christmas Miracle” for their passengers on two cross-country flights. It is an impressive and inspiring watch that left me thinking about what is possible when a team is committed, engaged, and willing to think big. This takes creating a memorable experience to a new level and hopefully, it will inspire you to create a wow moment for your customers, your team, or even your family!

Please enjoy and Happy New Year!

Anthony Lambatos

The Coach — This guy is easily the best-dressed due at the office. Anthony is also the only gentleman who wears a suit in the office, so it comes as no surprise. In addition to dressing well, he’s a master of organizational management. And Excel spreadsheets. If there’s anyone who can get you excited about pivot tables, it’s him! Although he studied business and marketing at the University of Oregon, Anthony received his Ph.D. in running a company at the School of Hard Knocks. As early as he can remember, Anthony was involved in the family business. And now, after years of experience in the good, the bad, and the ugly, he knows how to handle any situation. His leadership, patience, and desire to make those around him better is why we call him The Coach.

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